Terms and Conditions


iD Staffing Terms of Engagement


The Company cannot always predict the exact staffing levels it will require. The Company therefore requires casual workers because of the fluctuating demands of the business and it is entering into this agreement to record the terms on which a casual work relationship is entered into.

Status of this agreement

This contract governs your engagement from time to time by iD Experiential or Live Experiences (The Company) as a casual worker. This is not an employment contract and does not confer any employment rights on you (other than those to which workers are entitled). In particular, it does not create any obligation on the Company to provide work to you and by entering into this contract you confirm your understanding that the Company makes no promise or guarantee of a minimum level of work to you and you will work on a flexible, "as required" basis. It is the intention of both you and the Company that there be no mutuality of obligation between the parties at any time when you are not performing an assignment.

Company's discretion as to work offered

It is entirely at the Company's discretion whether to offer you work and it is under no obligation to provide work to you at any time.

The Company reserves the right to give or not give work to any person at any time and is under no obligation to give any reasons for such decisions.

No presumption of continuity

Each offer of work by the Company which you accept shall be treated as an entirely separate and severable engagement (an assignment). The terms of this contract shall apply to each assignment but there shall be no relationship between the parties after the end of one assignment and before the start of any subsequent assignment.

The fact that the Company has offered you work, or offers you work more than once, shall not confer any legal rights on you and, in particular, should not be regarded as establishing an entitlement to regular work or conferring continuity of employment.

Arrangements for work

If the Company wants to offer you any work it will call to inform you and then confirm the assignment booking in an email. You are under no obligation to accept work offered by the Company. However, if you accept an assignment, you must inform the Company immediately if you will be unable to complete it for any reason.

The Company reserves the right to terminate an assignment at any time for operational reasons. You will be paid for all work done during the assignment up to the time it is terminated.

In order to assist the Company in organising work, you will be asked to complete the personal profile before your first booking with the Company on the Company’s booking system. It is your responsibility to inform the Company of any changes to these details.


The Company may offer you work from time to time as a Brand Ambassador, Event Manager, Demonstrator or another position. The exact position will be confirmed at the time of booking.  The precise description and nature of your work may be varied with each assignment and you may be required to carry out other duties as necessary to meet business needs. You will be informed of the requirements at the start of each assignment.

You confirm that you are legally entitled to work in the UK without any additional immigration approvals and agree to notify the Company immediately if you cease to be so entitled at any time.

It is your responsibility to inform iD or Live of any health and safety considerations that may impact on your ability to perform your role. Please notify the booker of any relevant details.

Place of work

The Company may offer you work at various locations. You will be informed of the relevant place of work for each assignment. The Company reserves the right to require that you change locations during an assignment from time to time to meet the needs of the business. 

Hours of work

You will be informed of the required hours for each assignment.

You will be informed of your break entitlement for each assignment which will be a minimum of 20 minutes for every 6 hours worked


You will only be paid for the hours that you have been booked for and worked. The Company's current daily remuneration rate (comprising base salary & holiday paid in lieu) for casual workers will be confirmed at the time of each booking. You will be paid monthly in arrears on the last Thursday of each month directly into your bank account via Paycircle for the hours worked in the previous month.

The Company will make all necessary deductions from your salary as required by law and shall be entitled to deduct from your pay or other payments due to you any money which you may owe to the Company at any time.

You hereby acknowledge and agree that the Company shall be entitled to make deductions from your pay (or other payments due to you) as indicated at Appendix 1. The specific circumstances in which deductions may be made (and the value of such deductions) will vary from assignment to assignment. You will be notified in advance of each assignment of any potential deductions and you will be required to confirm acceptance of the same by way of electronic agreement on the booking system prior to commencing each assignment.

The Company reserves the right to require you to repay to the Company, either by deduction from your wages, or direct repayment in respect of any losses sustained in relation to the property of iD/Live caused through your carelessness, negligence, recklessness or through your breach of the Company Equipment Loan Agreement.


Your holiday entitlement will depend on the number of hours that you actually work and be pro-rated on the basis of a full-time entitlement of 28 days' holiday during each full holiday year (including public holidays in England and Wales). The Company's holiday year runs between 1st January and 31st December.

The Company will pay you in lieu of any accrued but untaken holiday. The amount of the payment in lieu will be calculated on the basis of 12.07% of hours worked. Holiday pay will be recorded separately for monthly payroll purposes.


If you have accepted an offer of work but are subsequently unable to work the hours agreed, you must notify your Account Handler by calling their mobile of the reason for your absence as soon as possible but no later than at least two hour before the start of your assignment on the first day of absence.

Data protection

You consent to the Company (iD and Live) holding and processing, both electronically and manually, the data that we collect about you, in the course of your working relationship with us, for the purposes of the administration and management of our staff and our business and for compliance with applicable laws, procedures and regulations.

Company rules and procedures

During each assignment you are required at all times to comply with the relevant Company rules, policies and procedures in force from time to time including but not limited to the iD Experiential Code of Conduct, a copy of which is available below.

Confidential information

You shall not use or disclose to any person, either during or at any time after your engagement by the Company, any confidential information about the business or affairs of the Company or any of its business contacts, or about any other matters which may come to your knowledge as a result of carrying out assignments. For the purposes of this clause, confidential information means any information or matter which is not in the public domain and which relates to the affairs of the Company or any of its business contacts.

The restriction in this clause does not apply to:

13.1.1       prevent you from making a protected disclosure within the meaning of section 43A of the Employment Rights Act 1996; or

13.1.2       use or disclosure that has been authorised by the Company or is required by law or in the course of your duties.

Company property

All documents, manuals, hardware and software provided for your use by the Company, and any data or documents (including copies) produced, maintained or stored on the Company's computer systems or other electronic equipment (including mobile phones), remain the property of the Company.

Any Company property in your possession and any original or copy documents obtained by you in the course of your work for the Company shall be returned to the Account Handler at any time on request and in any event at the end of each assignment.


If you no longer wish to be considered for casual work by the Company you should inform the Head of Talent at iD as soon as possible.

The Company may remove your name from its staff bank if you are:

  • unable to accept an assignment on two consecutive occasions
  • withdraw from an assignment by giving less than 48 hours’ notice prior to commencement of an assignment;
  • having started an assignment, withdraw from it before its completion; or
  • breach any other provision from time to time in force; 

The Company may terminate this contract immediately by notifying you in writing if it reasonably considers that you have committed any serious breach of its terms or committed any act of gross misconduct. Non-exhaustive examples of gross misconduct include dishonesty, theft, fighting, misuse of drugs or alcohol or any other acts or omissions which might bring the Company into disrepute.


You covenant with the Company (for itself and as trustee and agent for each Group Company) that you will not, directly or indirectly, on your own behalf or on behalf of or in conjunction with any firm, company or person:

  • for three months following an assignment be engaged, concerned or involved in any Capacity with any business which is (or intends to be) in competition with the Company and its Clients with whom you have had contact during your assignment;
  • for three months following an assignment offer to employ or engage or otherwise endeavour to entice away from the Company any staff, permanent or promotional, (whether or not such person would breach their contract of employment or engagement);
  • for twelve months following an assignment solicit or endeavour to entice away from the Company the business or custom of a Client or Prospective Client with whom you have had contact during your assignment, with a view to providing goods or services to that Client in competition with the Company or otherwise induce, solicit or entice or endeavour to induce, solicit or entice any Client with whom you have had contact during your assignment to cease conducting, or reduce the amount of, business with the Company or discourage or prevent any Prospective Client with whom you have had contact during your assignment from conducting business with the Company

Changing terms and conditions

The Company may review its requirement for casual workers from time to time and/or may update the terms on which it offers such work. In the event of any changes to the terms on which it is prepared to engage casual workers the Company may terminate this contract with immediate effect by notifying you  in writing  and you may, at the Company's absolute discretion, be offered a new contract for casual work.

  1. Governing law

This contract will be governed by the law of England and Wales.









Failure to arrive at event on time  and without valid grounds

Activity Dependant

Failure to stay on site until the end of the scheduled shift (without good reason and without informing iD)

Your salary will be reduced to the minimum level stipulated in the National Minimum Wage Act1998 for the whole of the assignment. In addition you will only be paid for hours worked during this shift.

Failure to work scheduled days after attending a client brief

In these circumstances you will not be paid for the briefing day, or in respect of any expenses incurred.

Failure to visit all venues as stated on your schedule

Activity Dependant

Negative comment from a client or a mystery shopper

In the event of a negative comment your salary will be reduced to the minimum level stipulated in the National Minimum Wage Act 1998 for the whole of the assignment.

Failure to provide more than 7 days notification to cancel an activity

May result in your termination from an assignment forthwith and removal from our books

Failure to adhere to iD Staffing uniform guidelines including wearing badge

Activity Dependant

Posting of activity photos onto social network sites  without prior written approval from iD

May result in your removal from the iD books



Failure to complete or return any form of requested report form in full and within deadline specified including photos

In the event of a failure to return a report your salary will be reduced to the minimum level stipulated in the National Minimum Wage Act 1998 for the whole of the assignment.

Failure to bank retail monies by deadline

Activity Dependant

Failure to send check in photo via email/text to iD within 5 minutes  of shift start time

Your salary will be reduced to the minimum level stipulated in the National Minimum Wage Act1998 for the whole of the assignment.



Returning any vehicle without a full tank of fuel

Activity Dependent + cost to refuel

Late delivery of vehicle

Activity Dependant

Issue of a Road Traffic Ticket

Activity Dependent, and the  Hire company admin and ticket costs

Damage to vehicle


Costs incurred by iD will be passed on to the driver to a maximum of £500 unless the Team manager should be found to have acted unlawfully or negligently; whereby the cost of the entire repair plus any related expenses will be passed on in full to the Team manager.

Kit & operations


Failure to provide a courier with all necessary equipment for collection

Activity Dependant and the cost of 2nd collection

Not returning demonstration products if briefed to do

Cost of product deducted from wages if event not completed.

 If you cancel any pre-booked days, products must be sent back at your own cost.


APPENDIX 2: Code of conduct (the "code")


iD Staffing & LIVE EXPERIENCES (the "Company") takes pride in the high standard of experiential staff that we provide for our clients.  The purpose of this code of conduct is to set out the Company's position on what is regarded as satisfactory conduct by workers engaged by iD Staffing or LIVE EXPERIENCES.  You will be required to adhere to our Code and standards of presentation at all times.

You are expected to apply yourself satisfactorily in the performance of your duties and in your standards of presentation.  If you fail to conduct yourself in a satisfactory manner (as determined by the Company) then you will be in breach of this Code.

The Company determines under the Code that as well as applying yourself to a satisfactory manner, you should also conduct yourself in accordance with the following guidelines.  This is not an exhaustive list of guidelines:

Personal conduct

  • You must adhere to booking guidelines at all times
  • No show on the day without calling the agency in advance is not permitted
  • Arriving late for an assignment without calling the agency is not permitted
  • Not attending a casting without informing the agency is not permitted
  • Replacing yourself with someone for a job you are booked on without the agency’s consent is not permitted
  • Leaving a job early without consent is not permitted
  • No mobile phones are permitted and must not be used during work times
  • You are not  to chew gum, eat or drink whilst on duty
  • You are not  to smoke whilst on duty
  • You are not  to drink alcohol or take drugs whilst on duty
  • Any prescribed medication that may affect your performance must be alerted to your event manager or staffing account handler
  • You must submit any requests for expenses incurred in the performance of your duties as agreed with the Company for each assignment within two weeks from the completion of the assignment, including supporting receipts. Failure to do so will result in these expenses not being reimbursed by the Company.


Uniforms & appearance

  • Always ensure you are presentable and well groomed
  • Uniforms must be worn during work hours
  • Uniforms are to be kept in a pristine and clean condition at all times
  • Uniforms are to be covered during break times
  • Uniforms are to be returned on time and in full
  • Closed shoes must be worn at all times unless instructed otherwise instructed
  • Long hair must be tied back at all times unless otherwise instructed
  • Nails must be clean and free from coloured nail varnish unless instructed otherwise
  • Jewellery wearing is not permitted (this includes visible body piercings) – wedding bands / jewellery are the only exception
  • Changing your appearance after you have been booked for an assignment without notifying the agency is not permitted


Health & Safety and Hygiene

  • You are not  to cough or sneeze over products
  • You must keep hands and fingers away from your mouth whilst handling food
  • You must always ensure you follow hygiene procedures whilst handling products
  • Any cuts should be covered with blue plasters
  • When handling food and beverages, you must hold a valid food & hygiene certificate


Campaign conduct

  • You must ensure you represent brands, products and the agency with enthusiasm at all times
  • You must never contact the Company’s Clients directly
  • Discussing rates with client, work directly with client or contact client without iD’s consent is not permitted
  • Sampling cigarettes or alcohol to under 18’s is not permitted
  • Sampling to minors (under 16) without parental consent is not permitted
  • Retailer or venue code of conduct should be adhered to at all times
  • Dumping leaflets, samples or printed material is not permitted
  • Distributing multiple leaflets, samples or printed material over and above instructions in booking guidelines is not permitted
  • Committing an act of theft (including stock) will be treated as gross misconduct
  • Damaging a vehicle and not informing the agency is considered serious misconduct
  • Using iD vehicles for non iD jobs is not permitted
  • Whilst engaged by the Company, you may be awarded specific products as gifts or testers. You are not to return or exchange these products for cash or alternative products (either via the Client directly or at store) whilst still engaged to promote these products, as this can undermine the relationship with the client and as such be treated as gross misconduct  

Failure to follow this Code will result in a breach of the Code and may result in your termination from an assignment forthwith and removal from our books.

We may, at our discretion, give you the opportunity to respond to any allegations of any breach of the Code prior to making any decision to remove you from our books or terminating you from any assignment.


Website terms


These terms and conditions govern your access to and use of the website identified by any hosts within the domain name www.idexperiental.co.uk or www.idstaffing.com ("the Site"). In consideration of you being given access to the Site upon these terms of use, you agree with the Marketing Arena Services Company Limited (CRN 02845031) whose registered office is at 53-79 Highgate Road London NW5 1TL, to access and use the Site strictly in accordance with these terms of use. Do not proceed to access this Site if you do not agree to these terms of use.
Intellectual Property Rights

You will not do anything which might affect intellectual property rights in the Site its contents or software. Such rights are owned by us or our licensors and are protected by copyrights trademarks and other rights in the nature of intellectual property rights.

You warrant in each case on a continuing basis that:

You will not post or submit, or permit any posting or submission to the Site, of any information image or data which is; Obscene, contrary to public morals or decency, or is not lawful truthful decent or accurate, or which infringes the rights of any third party; You will not copy distribute publish or make derivative works from postings to or material on the Site, or the Site itself or any part of it.

We retain the right to withdraw or modify the site for legal or technical or reasons, therefore there may be times when the site is unavailable.

Any action in breach of these terms of use may result in legal action being taken against you, suspension or termination of your right to use the Site.

Limitation of Liability

All warranties arising in relation to the Site or its content are to the fullest extent permissible by law excluded, and accordingly we can accept no liability for loss or damage suffered by you as a result of:

  • Access to and/or use of the Site by you or any other visitor or member of the Site;
  • The content of the Site;
  • Viruses that may infect equipment;
  • Site downtime;
  • Inaccuracies or omissions in content;
  • Acts or omissions of visitors to or members of the Site:
  • Loss of data, loss of profit, revenue, business or consequential loss as a result of your use or access of the Site;

Provided that nothing contained in these terms of use shall affect your rights where you deal as consumer and provided further that in relation to your use or access to the Site, we accept liability for death or personal injury arising as a result of our proven negligent act or omission.

The internet is an open medium. You accept that any information submitted or posted to the Site is remitted at your own risk and we can accept no liability for breaches of confidentiality or other losses suffered by you as a result of third party access being obtained to information images or data you send over the internet.

The Site may operate as a referral site to other sites, advertisements promotions or otherwise. In such event we can accept no responsibility for any dealings you have with or any losses suffered by you as a result of your dealings with any third party sites accessed as a result of your use of the Site. We accept no responsibility for any links to such third party sites, and do not endorse their content.

You will fully indemnify and hold us harmless from it against any and all actions, threats, proceedings, claims, liabilities, losses, damage, costs and expenses (including without limitation reasonable legal expenses) which may be suffered or incurred by us directly or indirectly arising out of or in connection with any breach by you of any of these terms of use.

Privacy Policy

You will be deemed to have accepted the following terms in relation to any information about yourself which you choose to submit to the Site or send to us by any other method ("personal information"). If you do not agree to these terms do not submit any personal information to us. If you wish to discuss our proposed uses of your personal information, please contact us on the email address referred to below. We use cookies which are files placed on your computer, to enhance your use of the Site. They work by recognising and remembering your user name and password when you log on. If you do not wish to use these cookies, do not select the ‘Remember me’ option when logging in. You agree that your personal information will be used and shared with: Our customers clients and suppliers to provide and improve our services to you; Clients or suppliers of ours and third party suppliers that may be of interest to you for the purpose of marketing products services promotions or competitions of theirs or ours from time to time and fundraising; Traders in personal information for the purposes of sale hire or exchange of personal information. Any third party which acquires all or a substantial interest in our undertaking; We will always follow strict security procedures in storing, using and sharing the information you give us, in order to prevent unauthorised access to it. These security procedures may mean that proof of your identity may sometimes be required before information can be disclosed to you.

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