Regional Ambassador Manager

- Midlands & South


Since 2010, iD has implemented the largest in-store demonstration programme for Nespresso, with over 150 trained Ambassadors representing the brand within department stores across the UK. Due to the success of the programme, iD now has an exciting opportunity for a Regional Ambassador Manager to join their team working on behalf of the brand reporting into the Account Director at iD.

This role requires a competent leader to coach, manage and motivate a team of Ambassadors across the Midlands & South West, with a key focus on enhancing the in-store customer experience and hitting relevant team targets. This is a fantastic opportunity to contribute to the development of the Nespresso Ambassador Programme and play a significant role in the future success of the Nespresso brand.


  • Managing & developing a team of Ambassadors throughout the London & Surrounds
  • Encourage and inspire teams to achieve targets and enhance performance which drives results
  • Conduct regular performance reviews to set objectives and provide coaching and support to deliver results
  • Work alongside iD to recruit new talent within your area / support area succession plans
  • Deliver Nespresso training to all new recruits
  • Work closely with your iD HQ Team and Nespresso Regional Managers
  • Responsible for delivering KPI’s and presenting results / action plans monthly to Nespresso
  • Consistently develop the Ambassador Programme in line with the Brand business needs


  • Excellent communication and management skills
  • Ability to train, coach and develop people
  • A background in a fast paced environment
  • Field management experience
  • Commercial and Brand awareness
  • Highly organised and efficient operator
  • Full UK Driving Licence
  • Experience within the Retail industry

To view the full job description please click here

To apply for this role email your CV and covering letter to Chantelle Jones . Please highlight any relevant experience and tell us why this is the perfect role for you. Good luck!

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